PERFORMANCE
Hyde Ocean Service achieved a strong performance in 2023. With a focus on safety, efficiency, and customer satisfaction. We successfully implemented new procedures, invested in our employee training, and expanded our storage capacity.
KEY HIGHLIGHTS
Safety
Zero major accidents or incidents, with a 25% reduction in near-miss reports.
Efficiency
15% Increase in storage capacity utilization, with a 10% reduction in operating costs.
Customer Satisfaction
95% customer retention rate, with a 20% increaase in positive feedback.
KEY PERFORMANCE INDICATORS
Safety Performance
Total Recordable Incident Rate (TRIR): 0.75 (industry average: 1.5)
Lost Time Injury Frequency Rate (LTIFR): 0.25 (industry average: 0.5)
Efficiency & Productivity
Storage capacity utilization: 85% (target: 80%)
Operating cost per unit: 10% below budget
Customer Satisfaction
Customer retention rate: 95% (target: 90%)
Positive feedback rate: 90% (target: 85%)